If you are trying to tune a controller offline, which is not included included in the Offline PID Algorithms menu in the Configuration Tool, Control Station is happy to create an add-on file for your installation of Loop-Pro Tuner. Simply email firstname.lastname@example.org with the AOI (if using a Rockwell PID), or the instruction/ equation form used in the PID (this information is typically found in the hardware manual). Please allow 24 - 48 hours for a Control Station Engineer to provide the add-on file via email. Once this file is received from Control Station, copy and paste the file into your "Loop_Signatures" folder of your Loop-Pro Tuner installation. This folder is typically found in "C:\Program Files (x86)\Control Station\LOOP-PRO TUNER\Loop_Signatures".
If you have any questions please do not hesitate to create a Help Desk Ticket from https://controlstation.freshdesk.com/support/tickets/new