Symptom:  In rare cases, the Loop-Pro TUNER installer may fail with the error "The specified account already exists."


Cause:  When installing software, registry keys sometimes become corrupted during the install or the uninstall.  


Solution:  Two solutions exist.  To correct this issue, perform one of the following::


1) Microsoft recommends running their fix-up utility and then reattempt the installation. This has resolved the issue in the few cases encountered.  To run this utility, use the following link: http://support.microsoft.com/mats/program_install_and_uninstall/en

2)  Manually uninstall Loop-Pro TUNER from the Control Panel Add/Remove Programs.


If you have any questions please do not hesitate to create a Help Desk Ticket from https://controlstation.freshdesk.com/support/tickets/new