If you are trying to tune a controller offline, which is not included included in the Offline PID Algorithms menu in the Configuration Tool, Control Station is happy to create an add-on file for your installation of Loop-Pro Tuner. Simply email firstname.lastname@example.org with the instruction/ equation form used in the PID (this information is typically found in the hardware manual). Please allow 24 - 48 hours for a Control Station Engineer to provide the add-on file via email. Once this file is received from Control Station, place the file in your Signatures folder of your Loop-Pro Tuner installation.
If you have any questions please do not hesitate to create a Help Desk Ticket from https://controlstation.freshdesk.com/support/tickets/new