FAQs

Frequently Asked Questions

Hangs on Loading
In some cases, LOOP-PRO will lock-up during the initialization screen. See the attached guide for a resolution for this issue.  If you have any ques...
Wed, 30 Dec, 2015 at 1:30 PM
Display Not Lining Up
Sometimes Windows DPI/font settings can interfere with the way that our software lines up graphically. This can be resolved by the following steps: For W...
Wed, 30 Dec, 2015 at 1:02 PM
User Read/Write Permission Issues
Symptom: Loop-Pro Displays the following error message         Cause:  Due to user read/write permissions in Windows 7/8...
Wed, 30 Dec, 2015 at 1:04 PM
.NET Framework 2.0
If LOOP-PRO indicates that the .NET Framework 2.0 must be installed, it is recommended that you do so. This can be downloaded from: http://www.microso...
Wed, 30 Dec, 2015 at 1:29 PM
Loop-Pro will Not Open
Symptom: Loop-Pro does not open (Note: if application appears to launch and then hangs on loading, see: Hangs on Loading) Solution: To correct this issu...
Thu, 19 Jan, 2017 at 2:16 PM
Font Size Error
Symptom:  Loop-Pro displays the following error message. Solution: To correct this issue, the windows font size must be adjusted as follows. F...
Wed, 30 Dec, 2015 at 2:19 PM
Unable to Open Control Guru Help
The help files used by Loop-Pro are not supported in recent versions of Windows.  If you are using a recent version of Windows and are unable to view the He...
Wed, 28 Mar, 2018 at 10:22 AM